Refund Policy

At Zofelo, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.

• Include all original tags and packaging.

• Be accompanied by proof of purchase or your order number.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards

• Final sale or clearance items

• Personalized or custom-made products

• Items that have been used, damaged, or altered after delivery

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping fees (if applicable) are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the item. We will work to provide a replacement or refund at no additional cost.

Exchanges

We currently offer exchanges only for damaged, defective, or incorrect items. If you need a different size or color, please contact us and we'll do our best to assist you.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team. We're here to help.