Refund policy

Your satisfaction matters to us. We want you to love what you ordered — but if something isn't right, we're here to help.

30-Day Return Window
You have 30 days from the date you receive your order to request a return or refund.

Eligibility
To qualify for a return, your item should be unused, unworn, and in its original condition and packaging, with proof of purchase (order number or receipt).

How to Request a Return
Simply email us at office@zofelo.com with your order number and a brief description of the issue (photos help speed things up if the item arrived damaged or incorrect). We'll get back to you within 1-2 business days with next steps. No restocking fees, no hidden costs — just a straightforward resolution.

No Need to Ship It Back
In most cases, once your return is approved, we'll issue a refund or send a replacement right away — no need to mail anything back to us. This lets us resolve things faster and saves you the hassle and cost of return shipping. For select higher-value items, we may request the product be returned; if that applies, we'll walk you through it.

Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us right away so we can make it right.

Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return: personal care and beauty products, custom or personalized orders, and any hazardous materials. Sale items and gift cards are also final sale.

Exchanges
Want a different size, color, or product instead? The quickest way is to request a return for your original item, then place a new order for the one you want.

EU Customers – 14-Day Cooling-Off Period
If you're shopping from the European Union, you're entitled to cancel or return your order within 14 days of receipt, for any reason, no explanation needed. The same condition requirements above apply.

Refund Timeline
Once your return is approved, refunds are processed within 10 business days to your original payment method. Depending on your bank, it may take a few extra days to appear on your statement.

Haven't received your refund after 15 business days from approval? Reach out to us at office@zofelo.com and we'll sort it out.

Questions?
We're just an email away — office@zofelo.com.