Shipping Policy

At Zofelo, we're pleased to offer FREE worldwide shipping on all orders.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

Shipping & Delivery

We ship to customers worldwide at no additional cost.

Estimated delivery times:

• Canada: 3–7 business days

• United States: 5–10 business days

• International: 7–21 business days

Delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, or carrier delays.

Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number (where available). Tracking information may take up to 48 hours to become active.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.

Delays

While we do our best to deliver orders on time, occasional delays caused by shipping carriers, customs, or unforeseen circumstances are outside of our control. We appreciate your patience and understanding.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. Zofelo is not responsible for orders delayed or undeliverable due to incorrect or incomplete shipping information provided by the customer.

Need Help?

If you have any questions about your order or shipping, please contact our customer support team. We're always happy to help.